Our Web based delivery is conducted through DPD (mainly) or Post Office.
* Orders obtained on Monday-Friday till 3:00pm are dispatched on the same day. Orders placed on Friday before 3pm will be delivered on Monday.* Orders obtained on Weekdays (Mon-Thu) evening will be dispatched on the next coming day.* Orders obtained on Friday (evening), Saturday, Sunday will be dispatched on Monday morning only.* All of our orders inside the UK are attempted to be delivered within 24hrs (general).* Orders placed outside the UK - dependent on the location, could take 2-5 working days for customers to receive their Order.* Orders obtained from international customers will be posted through www.tnt.com, as a signed or tracked delivery.
Prices:
The prices quoted are those applicable at the time of production. Due to circumstances beyond our control, prices may have to be altered higher or lower, including any alterations to the rate of value added tax.
All prices shown are cash prices. All products shown in this service are subject to availability. We reserve the right to accept or reject orders.
Returning Goods:
If after you have checked your item(s), they do not fit or they are not suitable for any reason you can send them back to us. They must be in the same condition as received with tags intact and unworn.You must return your items to us within 14 days of receipt (this does not affect your statutory rights). When trying on items of clothing, please ensure that you are not wearing perfume or deodorant which may leave a scent or marks on the items. We will be unable to accept the return of any items where there is evidence that these instructions have not been followed.
We recommend that you use either registered or recorded delivery, as you are responsible for the items until they reach us. Returns fees are the buyer's responsibility unless the goods are faulty or have been sent incorrectly.
For non UK customers International deliveries must be returned within 28 days of receipt of the goods. When sending goods back to us it is recommended to use a delivery service that offers insurance. We take no responsibility for goods before they reach us and the refund does not cover the return delivery cost.
Sale Items:
Sale items are non-refundable but may be given a credit note.Sale items Online are only refunded if faulty. The pussycatlondon.com store team, ensure that all our customers never receive any tear/wear clothing. Every product is checked thoroughly, before being dispatched to the customer.
